Feeling a little lost or unsure? We are here to help you!
Kindly go to “Account Info” and you will be able to edit your information such as your name and your phone number.
The ProvidusBitex customer support team is available 24/7 to help resolve any issues or queries you may encounter. Our team of experts can be reached through live chat, email or call-back request, which can be found here.
Kindly note that there are no fees for deposits or withdrawals made on our platform. However, be advised that all bitcoin transactions are subject to blockchain network and miner fees.
No, we do not offer these types of promotions.
Transactions via Bitcoin cannot be reverted once a Bitcoin address has been used and the funds have left your Bitcoin wallet. If you have not sent the funds yet, the deposit on your account will simply timeout and no further action is needed.
Once the funds have been received, they will be credited to your vault automatically and an email notification will be sent to you.
If funds are sent from your Bitcoin wallet, they will be credited once they reach 6 confirmations. This process can take up to 6 hours and depends on the blockchain network. Once the funds are received, they are instantly and automatically credited to your vault. You can check the progress of your deposit using the Bitcoin address that was generated when you first made the deposit request on the following site.
We currently offer multiple deposit methods including Bitcoin and Wire Transfer via Instacoins. For Bitcoin deposits, select the Bitcoin deposit method and proceed to input the details of your deposit. You will be given a Bitcoin address to which you can send your funds and they will be loaded to your account upon receipt. The minimum deposit in BTC is $10. For other deposit methods, select your preferred method and proceed to follow the instructions that will be provided. The minimum deposit for a Credit/Debit Card and Bank Wire Transfer is $50.
The minimum deposit for a Bank Wire Transfer (via Instacoins) is $50.
There are no fees for withdrawing by Bitcoin but prices might fluctuate due to the volatility of Bitcoin and the spot rate, which is driven by multiple factors.
You may withdraw the funds in your vaults while having other funds in your trading account with open trades.
Withdrawals are reviewed by our payments team within 30 minutes. They conduct security checks to ensure that funds are being sent out to the correct person. You are therefore advised to check your email or to get in touch with our 24/7 support team via. Live Chat, should you have any pending withdrawals. Once approved by our payments team, funds should arrive in your Bitcoin wallet within an hour or less, depending on blockchain traffic. You can check the progress of your BTC withdrawal using the Bitcoin address on the following website: blockchain.com Since Bitcoin is anonymous, it is strongly advised that 2FA is enabled on your account for an extra layer of security.
When submitting a withdrawal request, your funds go into a locked status while they are being processed in the background. These funds will be taken from your account once the withdrawal is approved.
Withdrawals are available in the following methods:
Be advised that we only support legacy addresses. If your wallet provides you with BECH32 or any other format it won't reach our payment processor. If you're not sure about this please contact your wallet provider for further information. Please contact our 24/7 Support team if you require any further information regarding these withdrawal methods.
The minimum withdrawal amount via Bitcoin is 10 USD/GBP/EUR. We also offer the BITs option which is subject to change due to price fluctuations in the Bitcoin spot rate on the Bitcoin exchanges which is driven by many factors. There is no maximum withdrawal.
No, customers are not charged any inactivity fees.
The Margin rules for ProvidusBitex are:
You can also find the Margin Levels on both your Desktop and/or Mobile MT4 Platform. Margin Call - this means that you shall not be able to 'Open' any further trades. Stop Out - this means that the 'Open' trade, which has the largest negative balance, will be automatically 'Closed' in order to prevent your account from going into a negative balance.
There are two types of fees which are applied when trading:
The minimum trade size is 0.01 Lots and the maximum trade size is 1,000 Lots.
We offer a variable spread, which means that the value is constantly fluctuating between the ask and bid prices. You may find a complete list on the MT4 when you open a Live or Demo Account.
The leverage varies between asset types. Information can be seen below: Stocks - 1:20 Forex - 1:500 Metals - 1:500 Indices - 1:200 Energies - 1:200 Cryptocurrencies - 1:100
The Forex markets are open 24/5 whilst Crypto markets are open 24/7. For each individual asset, you can see the market opening and closing times in the ‘specifications’ section on the MT4 platform. All you need to do is simply ‘right-click’ on the asset you are interested in and select ‘specifications.’ If you do not already have an MT4 account please follow the links below which will direct you to the Sign Up page for either a live or demo trading account. The MT4 account will grant you access to the market hours of all available assets. All of the market hours are in GMT+3. You can convert the time, into your preferred time zone , by using this link: https://www.thetimezoneconverter.com/
At the request of our liquidity providers, we cannot reveal this information to the general public. However, if a client is looking to deposit a large sum and has provided proof of funds, we are able to provide such details prior to the deposit’s completion. We can even arrange for the funds to go directly to their accounts to further safeguard their investment. As for cryptocurrencies, our liquid provider is Bitfinex.
Bitcoin is a digital currency that makes it possible for rapid payments to be transferred at a very low cost, with no need for the issuer's involvement. You will find this on the Account Funding as BITs. There are 1,000,000 BITS in a whole Bitcoin. So, one BIT would be worth 0.000001 BTC. A useful converter is here.
A Bitcoin address is a string of 26-35 letters and numbers which do not include any spaces and can only be used once.
Bitcoin is known for its significant price swings due to the volatility of the crypto market. It is not uncommon to receive more or less Bitcoin than you previously deposited or withdrew as the value may have changed. All Bitcoin transactions have a fee of 0.0005BTC. If your Bitcoin wallet is in a different currency other than USD this may also impact the amount you may receive when depositing and withdrawing.